FirstGroup helps millions of customers travel to work, go to school, visit family and get to where they want to go and our Customer Contact Centre plays a huge role in helping them do just that.

Our corporate values underpin all of the work that our Contact Centre team carry out – we are all:

• Committed to our customers
  We keep our customers at the heart of everything we do
• Dedicated to safety
  Always front of mind, safety is our way of life
• Supportive of each other
  We trust each other to deliver and work to help one another succeed
• Accountable for performance
  Every decision matters, we do the right thing to achieve our goals
• Setting the highest standards
  We want to be the best, continually seeking a better way to do things